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Shipping Information
Packing & Shipping your Order
We make every effort to process, pack and ship your order within 1 business day from receipt. If an item is not available, it will be put on back order and shipped out immediately once available. We will contact you for all back orders. Our main shipping method is Standard with delivery in 1 to 5 Business days depending on destination. Our Super Saver is an economical offer for lower weight packages which may take 2 to 8 Business days depending on destination.
We also offer optional expedited services for 3-Day, 2-Day or Next Day Air delivery. For expedited shipping methods, the day count for delivery is calculated for Business Days and does not count Weekend days. Pick-up day is not included in the day count.
Shipping Outside the U.S.
Please call 1-860-844-0101 or send an email to [email protected] to place your order. Shipping will be quoted at current rates. Our preferred carriers for foreign shipments are UPS and USPS. Any special handling costs or shipping fees will be added to your order.
Note that International customers are directly responsible for any and all duties and fees levied by the country of destination, for product delivery. No refunds or returns allowed on international shipments.
Damage Inspection & Claims
It’s important that you inspect all of the packaging and items delivered immediately upon receipt. Although very rare, packaging and items may be damaged during shipment. If you find any damaged item(s), contact us Immediately. You must keep damaged items and original packaging for refund or replacement. Discarding original packaging will void claim. We will coordinate the shippers claim process for any lost or damaged item(s). Shipping Outside the U.S.: Orders will be quoted at current rates. Also, any special handling costs or shipping fees will be added to your order. Customer is directly responsible for all broker, duty, taxes and fees applied to product delivery. No refund or returns allowed on international orders.
Our Guarantee!
We take our mission to “Provide Superior Customer Service by Delivering Quality Products, in a Timely Manner, at Competitive Prices” very seriously. We want you to be completely satisfied, so if for any reason the products do not perform or you are not happy with something, we want to know. We’ll do our best to make it right!
